You didn't receive the order confirmation email

If you haven't received a confirmation email for your order, we recommend following the steps below:

1. Check your spam or junk folder
   Sometimes, confirmation emails can be filtered and end up in these folders. Make sure to carefully check these locations to see if the email is there.
2. Wait a few minutes
   It's possible that the confirmation email may take some time to arrive. In some cases, it can take up to an hour. We encourage you to wait a bit and check your inbox again.
3. Ensure you provided the correct email address
   Please verify that you provided the correct email address when placing your order. If you entered an incorrect email address, feel free to contact us so we can update your order information.
4. Contact our customer service
   If, after following the above steps, you still haven't received the confirmation email, we recommend reaching out to our customer service. They will be able to check your order, confirm if it has been properly recorded, and provide you with the necessary information.

Please note that the confirmation email for your order may sometimes be delayed due to technical issues or network congestion. This can especially happen during sale periods or high traffic times.

We apologize for any inconvenience this may cause and we will do our best to promptly resolve the situation if it arises.